Privacy Policy

IMEX Sourcing Services takes privacy seriously. The following principles underpin our approach to respecting your privacy:

We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
We will provide clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concern.
We will take all reasonable steps to protect your information from misuse and keep it secure.
We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.

This Privacy Notice applies to personal information collected by IMEX Sourcing Services in connection with the services they offer. This includes information collected offline through trade shows, direct marketing campaigns, and online through our websites, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms.

This Privacy Notice also applies to targeted IMEX Sourcing Services content, including offers and advertisements for IMEX Sourcing Services products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your Site Usage Information (as defined below). These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

This Privacy Notice is hereby incorporated into and forms part of the terms and conditions of use of the applicable IMEX Sourcing Services Site. For information about IMEX Sourcing Services company responsible for protecting your personal information, see Your privacy rights and who to contact below.

If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on IMEX Sourcing Services Site that directed you to this Privacy Notice. Your request will be directed to the appropriate IMEX Sourcing Services department. Alternatively, please go to www.imexsourcingservices.com, and click on the Contact Us link. Your request will be directed to IMEX Sourcing Services.

You have the right to tell us if you:

Don’t want to be contacted in the future by us
Would like a copy of the personal information which we hold about you
Would like us to correct, update, or delete your personal information in our records
Wish to report any misuse of your personal information

To assist us in dealing with your request, please provide your full name and details.

Your Consent

By using IMEX Sourcing Services website, you are consenting to the relevant IMEX group of companies collecting, using and disclosing your personal information in accordance with this Privacy Notice. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the IMEX Sourcing Services website or otherwise provide the relevant IMEX Sourcing Services company with your personal information.

IMEX Sourcing Services will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour. We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Notice. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Notice.

Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the IMEX Sourcing Services Principles set out above.

Children

The majority of IMEX Sourcing Services websites are designed and intended for use by adults. Where an IMEX Sourcing Services website is intended for use by a younger audience, we will obtain consent from a parent or guardian before we collect personal information where we feel it is appropriate to do so or where it is required by applicable laws and regulations (the age at which consent is necessary varies from country to country). If you are a child over the age where parental consent is required in your country, you should review the terms of this Privacy Notice with your parent or guardian to make sure you understand and accept them.

If we discover that we have collected information from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that information as soon as possible.

Access to certain parts of the IMEX Sourcing Services and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your personal information to carry out age verification checks and enforce any such age restrictions.

What information do we collect?

In this Privacy Notice, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from various sources:

Information you give us directly
Digital information collected via website traffic
Information from third parties

We may collect personal information about you from information you give us directly, e.g. when you register for prize draws or competitions, sign up to receive information, use applications, buy a product or service from us, fill out a survey, or make a comment or enquiry. The types of information we may collect from you may include your:

Name
Address
Email Address
Telephone Number
Age
Date of Birth
Gender
User-generated content, posts and other content you submit to IMEX Sourcing Services
Any other personal information you voluntarily provide to us

We (and third party service providers acting on our behalf) use cookies and other tools (such as web analytic tools and pixel tags) to automatically collect information about you when you use IMEX Sourcing Services Sites, subject to the terms of this Privacy Notice and applicable data laws and regulations. The types of information collected automatically may include:

Information about the type of browser you use
Details of the web pages you have viewed
Your IP address
The hyperlinks you have clicked
Your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the “Like” functionality on Facebook or the +1 functionality on Google+)
The websites you visited before arriving at a IMEX Sourcing Services Sites
Information we collect from other sources

We may receive personal information about you from other legitimate sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. The types of personal information that we may collect from such sources include your:

Name
Street Address
Age
Your shopping habits
Preferences and information about your lifestyle such as your hobbies and interests
publicly available information such as user-generated content, blogs and postings, as permitted by law
Online Advertising

We may share Site Usage Information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit IMEX Sourcing Services Sites or Third Party Sites.

How do we use your personal information?

1. Improve our products and your experience on the IMEX Sourcing Services Sites
  - Evaluate the use of the IMEX Sourcing Services Sites, products and services
  - Analyse the effectiveness of our advertisements, competitions and promotions
  - Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it
  - Make the IMEX Sourcing Services Sites easier to use and to better tailor the IMEX Sourcing Services Sites and our products to your interests and needs
  - Help speed up your future activities and experience on the IMEX Sourcing Services Sites. For example, a site can recognise that you have provided your personal information and will not request the same information a second time
  - Collect information about the device you are using to view the IMEX Sourcing Services Sites, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal information so as to ensure that the IMEX Sourcing Services Sites present the best web experience for you
2. To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
  - suggest products or services (including those of relevant third parties) which we think may be of interest to you
  - offer you the opportunity to take part in competitions or promotions
3. You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide the information and means necessary to opt out.
4. To provide you with products or services that you request from us
  - - for the purposes of competitions or promotions that you have entered
    - to send you information, products or samples that you have requested
    - to respond to your queries or comments
  In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.

Transferring your personal information

We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using IMEX Sourcing Services Sites or otherwise providing IMEX Sourcing Services with personal information, you agree to us doing so in accordance with the terms of this Privacy Notice and applicable data protection laws and regulations.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with IMEX Sourcing Services Sites instructions.

Safeguarding your personal information

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

Changes to our Privacy Notice

We may change this Privacy Notice from time to time by posting the updated version of the Privacy Policy on the IMEX Sourcing Services Sites. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you

CONTACT US

Make An Order Inquiry

Book a Consultation

Call Hours: 9 am – 6 pm China (Convert Timezones Here)

Office Admin (Chinese):
+86-020-38876258

Office Admin (Hong Kong)
+852-310-70623

Skype Support (English): imexcustomersupport

Hongkong Office:

RM 1001 10/F TWR B New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui East, Kowloon, Hong Kong

Guangzhou Office:
RM 1503A, North Tower, Fuli Yingli Building, No.3 Huaqiang Rd., Zhujiang New Town, Tianhe District, Guangzhou, Guangdong Province, China 510623

*Other times possible. Leave a voicemail for return calls.

Privacy Policy

DIRECTORY LINKS

CONTACT US

360° SOURCING SERVICE

FREE GUIDES