Having been e-commerce sellers ourselves, we know what kind of challenges you’re up against. Time is in short supply and every moving part seems to take your energy away from what’s important: growing your business.
We created the 360° Portal with the intention of helping e-commerce professionals navigate the sourcing industry more easily, allowing you to view and manage all aspects of your business in one place.
Our Portal takes the inconveniences, information delays, and headaches out of coordinating your sourcing – all the way from finding a supplier to putting the products at your warehouse’s door.
After placing an order with us, our system automatically creates user credentials and emails you the link to the Portal. After logging in, a simple user interface allows you to navigate through various parts of your business, finding whatever information you need and downloading any documents you require.
CURRENT FEATURES
YOUR PROJECT DETAILS
- One place with all the information you’re looking for!
- See all relevant information and updates to all of your projects.
- You’re able to easily access the status of production, payments, and any other detail.
- From invoices to documents, message exchange to air couriers – we’ve got you covered!
- All updates are live, and represent the latest information on hand.
- Say goodbye to lengthy email exchanges and misplaced attachments, it’s time for modernity to kick in.
Document Downloads
- No more attachments lost to the oceans of your overflowing inbox!
- All invoices and documents are available on our Portal.
- These can be viewed online or downloaded in a PDF format.
- This can improve the speed of your business.
- If Customs urgently request specific documents for clearance, login to the Portal and get all project related documents in one place.
- You won’t have to wait 12 hours for your Account Manager to come online in China or 2-3 days in case of a weekend.
Status Updates
- We provide regular updates to all sourcing and production projects.
- Our team will send notes to clients on a regular basis, informing them of any developments.
- You Still have your regular communication channels with your Account Managers (AM)
- The portal supplements the AM and does not replace them. You can still talk to your AM’s through Skype, E-Mail or calls.
Key Dates
- Never miss a key date again. All key dates are always on the Portal, including:
- Production Completion
- Inspections
- Shipment Dates
- With everything available in one place, you can plan accordingly
EMAIL ALERTS
- Get Real time E-Mail alerts for important stages of the project, including:
- When payments arrive.
- When shipment status changes.
- When sourcing or production statuses change.
CONTACT US
Call Hours: 9 am – 6 pm China (Convert Timezones Here)
Office Admin (Chinese):
+86-020-38876258
Office Admin (Hong Kong)
+852-310-70623
Skype Support (English): imexcustomersupport
Hongkong Office:
RM 1001 10/F TWR B New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui East, Kowloon, Hong Kong
Guangzhou Office:
RM 1503A, North Tower, Fuli Yingli Building, No.3 Huaqiang Rd., Zhujiang New Town, Tianhe District, Guangzhou, Guangdong Province, China 510623
*Other times possible. Leave a voicemail for return calls.